HTX Login  —  Secure Access to Your HTX Account

A modern, passwordless-focused guide to signing into your HTX account safely. Covers passwordless options, 2FA, recovery, troubleshooting, and strong security practices. Red / white / black theme.

Overview

HTX offers multiple secure ways to access your account. This guide focuses on modern flows that avoid typing a long password on public devices by emphasizing passwordless methods such as magic links, authenticator keys (WebAuthn), and biometric unlocks. Passwordless does not mean less secure — when implemented correctly it often increases security and usability.

Note: Passwordless methods complement — and in many cases replace — traditional passwords. Keep at least one recovery method available, such as an email address and verified phone number.

Passwordless Sign-In Options

HTX supports several passwordless authentication flows. Choose the one that best matches your security needs and device availability.

  1. Magic Link (Email): Enter your registered email address and receive a single-use link. Click the link within the allowed time window to sign in. Ideal for quick access without storing passwords on public devices.
  2. One-Time Code (Email or SMS): Request a numeric code sent to your email or phone and paste it into the verification field. Use SMS only if you cannot use stronger alternatives.
  3. WebAuthn / Security Key (FIDO2): Use a hardware security key (YubiKey or built-in platform authenticator like Touch ID / Windows Hello) for strong, phishing-resistant authentication.
  4. Biometric Unlock (Mobile): On mobile devices, enable biometric unlock (Face ID, Touch ID) tied to your device and account to sign in quickly and securely.
Tip: Register multiple authenticators (e.g., a hardware key and a mobile biometric) so you have fallback options if one device is lost.

Two-Factor Authentication (2FA)

Even with passwordless sign-in, enabling 2FA provides an extra layer of security for sensitive actions like withdrawals or API access.

  • Recommended: Use authenticator apps (TOTP) or a security key for 2FA.
  • Acceptable: SMS codes are supported but are less secure due to SIM swap risks.
  • Advanced: Use hardware security keys (WebAuthn) as your primary 2FA to defend against phishing.

Account Recovery

Have recovery options set up in advance. Recovery procedures balance security and usability to prevent unauthorized access while enabling legitimate account restoration.

  1. Email recovery: Use your verified email to request a recovery link. Ensure your email account itself is protected by strong authentication.
  2. Phone recovery: If phone number is verified, receive one-time codes for account recovery.
  3. Identity verification: For high-risk or high-value accounts, HTX may require identity verification (KYC) before restoring access — keep identification documents ready if needed.
Never share recovery emails, one-time codes, or identity documents in public or unverified channels. HTX support will never ask for your full authenticator key or private credentials over chat/email.

Troubleshooting Common Sign-In Issues

  • No magic link received: Check spam folder, confirm email spelling, and request a resend. Ensure mail server is not blocking HTX domains.
  • Authenticator key not recognized: Make sure the browser supports WebAuthn and the security key is registered; try a different USB port or platform authenticator.
  • Biometric unlock failing: Re-register biometrics on the device and ensure the OS and app are up to date.
  • Phone lost: Use email recovery or contact support and follow account re-verification steps; remove lost device from your account afterward.

Security Best Practices

  • Register multiple authenticators and keep at least one offline backup method.
  • Prefer hardware security keys or platform authenticators over SMS where possible.
  • Secure your recovery email with strong authentication and a unique password.
  • Be cautious of phishing links — always verify the domain before clicking magic links or entering codes.
  • Log out from public or shared devices and revoke sessions you do not recognize from account settings.

Frequently Asked Questions

Is passwordless less secure than passwords?
No — passwordless methods like WebAuthn and hardware keys are typically more secure because they are phishing-resistant and use public-key cryptography.
What if I lose my security key?
If you lose a registered key, remove it from your account and use a registered backup authenticator to sign in. Contact support if you need to complete recovery verification.
Can I still use a password if I want?
HTX may allow traditional passwords as an option, but this guide focuses on passwordless flows per your preference to avoid entering passwords on-device.